Effective Date: [01 dec 2024]
Thank you for purchasing from ByLearner (https://bylearner.com). We strive to ensure your satisfaction with our eBooks and related services. This Refund and Returns Policy outlines the terms under which refunds are granted.
Digital Products
Our eBooks are digital products delivered instantly after purchase. Due to their nature, they are non-returnable and non-refundable, except under the following circumstances:
- Technical Issues:
- If you experience issues downloading or accessing your purchased eBook, please contact us at kahiv99@gmail.com.
- We will work to resolve the issue or provide an alternative solution.
- Incorrect Product Delivered:
- If you receive an incorrect eBook, notify us within 7 days of purchase by emailing kahiv99@gmail.com with your order details.
- Upon verification, we will provide the correct product or issue a refund.
- Duplicate Payment:
- In case of accidental duplicate payments, please email us within 7 days of the transaction.
- We will review the payment details and process a refund for the duplicate amount.
Eligibility for Refunds
Refunds will only be considered if:
- The issue is reported within 7 days of the purchase date.
- Sufficient proof of the issue is provided, such as screenshots, order confirmation, or transaction details.
Note: Refund requests due to change of mind, incorrect purchase, or lack of compatibility with devices are not eligible.
How to Request a Refund
To request a refund:
- Send an email to kahiv99@gmail.com with the following details:
- Your name
- Order ID
- Reason for refund
- Any supporting documentation or screenshots
- Our team will review your request and respond within 3-5 business days.
Refund Processing
- Approved refunds will be processed within 7-10 business days of approval.
- Refunds will be issued to the original payment method used during purchase.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: kahiv99@gmail.com
Thank you for choosing ByLearner!